Erie Chamber Blog
Thursday September 27,  2018
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6 Questions You Should Ask

by Jeff Lytle, Sales and Marketing Manager; Electronic Communication Services, Inc.

SIP trunks are a popular option for businesses because they typically save them money while also providing more features. SIP trunks are a great example of making technology work for your business. By delivering your phone lines via the internet, SIP trunks can offer businesses a cost-effective alternative to the more traditional analog phone lines, T1s and PRIs.

The potential cost savings and added features can make switching to SIP trunks an easy choice. However, selecting a provider can be challenging. Ask for the answers to these six questions before selecting a SIP trunk provider to make sure you are receiving the best in SIP technology.

1. If my phone system or internet goes down, will my service automatically failover to numbers I choose ahead of time so the business still receives calls?

If your customers can’t reach you, you can’t sell, provide service, or offer support. Working with a SIP provider who offers automatic failover allows you to be prepared with backup numbers whether experiencing a simple outage or a natural disaster.

2. Does your company have multiple service nodes that failover in the event there is an internal failure on your side? 

If the SIP trunk provider only has one service node, if they go down, so do you. Make sure your service provider is prepared in the event of an outage with multiple service nodes that failover to one another. Multiple nodes make it less likely that your service will be interrupted. 

3. Is the service certified and supported to work with my phone system? 

To make the most of your phone system investment, be sure to ask if the provider is certified by your phone system manufacturer. Confirming this prior to signing a contract can eliminate unwanted surprises.

4. Can you manage E911 for remote phones and/or multiple locations so emergency responders always know where to go? 

When your phone system includes remote phones and/or multiple sites, a SIP service provider who passes along E911 is a necessity. If the provider does not have this capability, first responders will only have the address of your main office and not where the emergency is truly occurring.

5. Can you diagnose exactly what is causing an issue, beyond providing a MOS score?

A MOS score offers you a basic quality score for your calls. This information is helpful but a provider who can provide details to both you and your phone system vendor beyond this score is essential in diagnosing and fixing any potential issues.

6. Do you provide an end user portal that allows me to make changes and view real-time billing information?

Have access to your own service. Track charges as they occur, not when you get a monthly bill. Real-time data and the option to easily make necessary changes without delay are both great features a SIP service provider can offer. An effective end-user portal is another way you can make SIP technology work for you. 

For additional guidance on SIP trunks or other telecommunication technology, like hosted phone systems, contact Electronic Communication Services today at

  • telephone
  • technology
  • sip trunk

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